Creating and Managing Support Tickets in the Client Portal
This tutorial will teach how to create and manage support tickets in the Client Portal.
Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already!
This tutorial will assume that you are already logged into your Client Area, If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area".
To open a support ticket:
From the Client Area you will see a dark blue menu with various menu items click the one marked "Open Ticket" then choose the support department you require to open a ticket with. The ticket will open with your information filled in. Enter a subject in the subject line. Then enter your ticket details in the big box. When you are ready, click Submit. You have now successfully submitted a support ticket, and a copy of it has been emailed to you.
To manage support tickets:
From the Client Area you will see a dark blue menu with various menu items click the one marked "Support" and in the drop-down click "Tickets" from here you will be able to manage any current support tickets you may have. You will see any tickets listed that you have submitted, along with their status. If the ticket is open, and you wish to add more to it, click on the Subject to open it. Then click "Reply" to add more details. You may also mark the ticket closed by clicking on the "Close" button.
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